Norstar MICS and Norstar CICS
Delivering powerful solutions to small and medium business that require room to grow from 4 to 8 lines and up to 24 stations, plus customizable integrated applications support. The Nortel CICS is a fully digital platform that brings together all your communications voice mail, fax, email, computer and telephone right at your desktop. (MORE)
Call Pilot 100/150 Voice Mail for Norstar
Integrated Communications Systems is a state-of-the art messaging system for small to mid-sized businesses, with 10-40 mailbox users. Call Pilot 100 is equipped with a built-in 10/100 Ethernet port, allowing connection to the LAN for advanced applications, including Auto Attendant, Customer Call Routing (CCR), Voice Mail, VPIM/AMIS Networking, Basic Call Center (Key-code activation), Web-based management, and IP connectivity. (More)
CallPilot 150
The Norstar Basic Call Center System for both the CallPilot 100 and CallPilot 150 platforms is compatible with the Norstar Compact and Modular Integrated Communications Systems. This Call Center supports 20 configured agents, 2 skillsets, 20 routing steps/skillset, 30 built-in announcements, 15 lines, 2 skillset mailboxes, 20 Intelligent overflow rules/skillsets, 15 simultaneous incoming calls in the system, and all agents can be supervisors. Reporting package shows real-time statistics, historical statistics, and supports hardware and software wallboards. (More)
Nortel BCM 50 is their VIOP (Voice Over Internet Protocol) System
The Business Communications Manager 50 (BCM50), which is ideal for businesses with 5 to 50 users, offers a number of advanced features and capabilities, including: Robust telephony features (400+), IP telephony to users’ desktops, Voice Messaging, and Unified Messaging, IP Networking, and Session Initiation Protocal, Or SIP Trucking. (MORE)